If you or I made a clear and unmistakable error which had a huge price tag, we’d expect some consequence. Like, we might get fired. Or demoted. Or something else undesirable would happen. That’s not at all the case with “Clear and Unmistakable Error” (CUE) actions by claims examiners at the Department of Veterans Affairs (VA).
Far from any remedial or disciplinary action for committing a CUE, as far as we can tell, nothing happens at VA. No training, no discipline. In fact, we’ve been informed that CUEs aren’t even tracked, making it impossible to tell what’s going on. If for no other purpose than training claims examiners to avoid making the same mistake over and over again, one would think CUEs should be tracked by VA. Continue reading